![]() If the tenant has a guarantor listed who has signed the tenancy agreement or a Deed of Guarantee then you can request that they pay the rent arrears. Long-term, you may want to guide them towards applying for the housing element of Universal Credit to help them make up for the shortfall in rent. If the tenant is having money troubles, you may want to arrange a payment plan to ensure they can pay back what they can afford for the short term. ![]() Remember to be polite and courteous, issues such as this can be sensitive and any unreasonable behaviour could affect your position if you eventually go to court. ![]() If you notice that the rent has not been paid, you should first get in touch with your tenant. A phone call or text reminder, followed by a letter or email will usually suffice make sure you keep a record of written correspondence in case things escalate.
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